Council still messing up bin enquiries
05/10/2018 07:32:00......Posted by Tim Pollard
Lots of residents have been in touch to say that they repeatedly report problems with the new bins, including many missed collections, but that absolutely nothing changes. I saw a good example of that last week. On 27 July I asked them to review whether the new bins were suitable for properties like Woodview Close, off Cherry Tree Green.
The head of service wrote back to say he had asked his team to review it. On 26 SEPTEMBER the service wrote to say they were going to do it (the review) - that's two entire months' delay!
Now residents at the other end of the new ward, in Ridge Langley, have asked for a review, on the grounds that their properties are up many steps and there is nowhere to store the bins at ground level. They have tried to get the contact to do this direct, but have had no response to their pleas. I have told the service I am hoping for rather quicker response this time.....
In the meantime, residents who have used the new online reporting facility for missed collections tell me they report every missed collection but the service neither improves the following week nor do they get a remedial collection. They'd do as well to pin a message to the tail of a passing cat as use the new online system!
And people who try to use the 'phone often find they receive a cheery message about how great the new online service is, then get cut off.
And we repeatedly hear from residents that the crews are looking inside the new massive containers and seeing just a small amount of recyclables in the bottom, so they are picking up the bin and tipping the contents into their 'master' bins, in the way they used to do with the old crates. That's an industrial accident waiting to happen. When residents report it they get assured that Veolia does not do this - in spite of the evidence of hundreds of pairs of eyes that they do! I think I know which, out of the residents and the crews, are telling porkies.
As councillors we have a little more joy than residents in getting the service deficiencies sorted out, so please do continue to involve us where there are difficulties and we will do our best to get them sorted.