Riddlesdown Post Office, 102 Lower Barn Road, Purley, CR8 1HR
12/10/2015 17:52:00......Posted by Yvette Hopley
I have received the following information from David Gold, the area manager in relation to the changes they are intending to undertake later this December 2015 into January 2016 at Riddlesdown's post office:
We’re talking to the Postmaster about making some changes to the above Post Office and we’d like you to tell us what you think about the changes before we finalise our plans.
There’s an exciting programme of investment and transformation taking place across the Post Office network, helping to make our branches more modern and convenient for you and for the Postmasters who run them. We’re talking to the Postmaster about changing to one of our new-style local branches and if the change goes ahead:
Post Office services would be offered from a low-screened, open plan style service point, integrated into the retail counter
The branch would be open for longer: Mon – Sun 08:30 – 19:00. (Current opening times are: Mon, Tue, Thu & Fri 09:00 – 13:00 & 14:00 – 17:30, Wed 09:00 – 13:00 & Sat 09:00 – 12:30
Customers will still be able to get most of the Post Office products and services you’re used to however for a small number of services you may need to visit an alternative Post Office, go on-line or, telephone our customer helpline. Details of product availability are provided online
To get the new branch ready, it may need to close for up to seven days during December 2015/January 2016 for refurbishment
We want to know what’s important to you and would like you to tell us what you think, particularly on the following areas:
Why you use this Post Office and what you like about it
What you think about the proposed new-look Post Office. For example the Post Office service point would be on the retail counter, so is there anything you’d like to ask us or would like us to take into consideration about the proposed location of the Post Office till or the queuing area
What you think about any changes to the opening hours
If you have any comments about how you will access the Post Office products and services that won’t be available at the branch if the change goes ahead
If you have any comments about the potential closure period during the refurbishment or access to other branches in the area There’s also a list of frequently asked questions provided on line which you may find useful.
It’s easy to let us have your feedback by completing our convenient on-line survey via the following link postofficeviews.co.uk and entering the unique code for this branch 106013
We’ll be accepting comments up to and including 3 November 2015. We won’t be responding to you individually however the feedback received will be taken into consideration as we finalise plans with the Postmaster.
You can also let us have your comments in the following ways:
Please note that items sent by Freepost take 2 working days to arrive and don’t include Saturday or Sunday. Therefore please do allow sufficient time for your comments to arrive before the end of the consultation period, as we are unable to consider feedback received after the deadline.
Once the final decisions have been taken, we’ll display a poster in branch to let you know the final plans. There will also be an information leaflet available in branch at the same time, outlining the main comments received and our response. All of the responses received will also be provided to the independent statutory consumer watchdog, which in Great Britain is Citizens Advice and Citizens Advice Scotland, and in Northern Ireland, the Consumer Council.
When would the changes happen?
We’re planning to make these changes in December 2015/January 2016 and we’ll put a poster up in branch at least two weeks before to let you know the exact date. We’ll make sure any disruption caused by the refurbishment is kept to a minimum.
The following branch will be happy to provide customers with Post Office services during this period.
Purley Post Office, 940 Brighton Road, Purley, CR8 2HW
We’ll also be asking you for further feedback once the changes have taken place and details will be available in your new-look branch shortly after it opens.