Letter to Lloyds Bank
04/12/2017 10:27:00......Posted by Mario Creatura
Late last week, Coulsdon West councillors were informed about the closure of yet another bank in the town. We have written to Lloyds Bank to ask them to urgently rethink their decision:
Dear Mr Harris,
We write as the councillors for Coulsdon West ward in the London Borough of Croydon.
We are very concerned at the news we recently received that the Coulsdon branch of Lloyds Bank will be closing on 26th February 2018.
This past week we received notification of the closure of this branch, and it appears there has been no consultation among your customers or key local stakeholders.
This news follows the closure of NatWest bank and Yorkshire BS this autumn and HSBC branch a couple of years ago. Each has made money management more difficult for our residents.
We note that you advise our residents to travel to Caterham branch in future - a full 30-minute journey from Coulsdon by public transport requiring two trains or two buses. This is not acceptable, particularly for the elderly who often do not have access to personal computers, let alone online banking.
We urge you to reverse your decision, particularly taking into account the increase in housing units that are in the process of being constructed in our town, and the footfall that will bring.
Cllr Jeet Bains, Cllr Luke Clancy, Cllr Mario Creatura and Mr Ian Parker.
We have also written to Barclays and Santander, the remaining bank branches in Coulsdon, to ask them to confirm they will be staying in the town.
UPDATE - 5/12/17
Barclays have confirmed that they have no plans to close their branch in Coulsdon, saying:
'I can confirm that we have no plans to make any changes at this branch and if this situation changes then we will contact you.
'Clearly it is not possible to give an open ended commitment to remain open, however we do not take the decision to close any branch lightly and we are committed to following the Access to Banking Protocol.'
UPDATE - 6/12/17
Santander have written back confirming they won't be closing their branch:
'We have no current plans to close the Santander branch in Coulsdon. However, if this were to change, we would of course contact you as soon as we’re able.
'I note your concerns regarding the elderly customers of the community. We are committed to offering our customers a variety of ways to bank, including online or mobile banking, using Santander branches is just one possible option for the local communities. For customers who are unable to access online services, all Santander current account holders can also use local Post Office’s for cash and cheque deposits, withdrawals and to check their account balance. We also have Telephony Advisors who are available to support customers with account management and any advice they may require.'