Third consecutive missed green waste collections
03/07/2019 09:10:00.......Posted by Tim Pollard
For the third collection running, the green waste has not been collected from Lime Meadow Avenue. The problem affects the whole road and it could well be other roads nearby as well. I have had a succession of angry residents either phone me or come and knock on the door about this.
The past two failures have resulted in many individual residents reporting the missed collection and a remedial collection taking place on the Weds or Thurs. However, in spite of the fact that Veolia have not collected the entire road, they only do the ones who have reported it, driving straight past the other bins left out in hope by their owners.
This exposes a number of flaws in the system.
1. Surely if the team knock off early on a Tuesday and don’t do all the scheduled roads, they should add them on to the next day’s roster automatically, not wait for the frustrated residents to report it?
2. Even if the teams are not honest enough to admit they have not completed the schedule, surely the GPS trackers should demonstrate to management that the work has not been done?
3. If a number of missed collection reports come in from one road, why does that not flag up the probability that the whole road has been missed?
4. If a road (or, more likely, a group of roads) is being systematically missed, why is the system not adjusting to either increase the resource or change the collection day?
Residents pay for this ’service’, it is not a freebie, so having to report missed collections every fortnight is doubly unacceptable.
I have asked officer to provide me with:
a. Assurance that the reasons for repeated non-collection have been identified and that it has been fixed.
b. Answers to the process questions above
c. A remedial collection today or tomorrow for the whole of Lime Meadow Ave, not just the households who have reported it
d. Assurance that there are no other roads in the area also missed.