The Council is carrying out yet another consultation exercise. Amazing really, that they need to do this when they could get a lot of valuable information if they looked at the very long list of calls for housing repairs. Surely this would give a better picture of the work that needs to be done.
Whilst they carry out their favourite activity of consulting, the issues keep on coming. This week alone, I had another call from a council house tenant who has not had repairs carried out on her home despite raising them nearly a year ago. There are mushrooms growing on the walls and tiles falling off in the bathroom. No action is being taken to repair the leak that is causing these issues. This is just another instance of the Council missing the point. They keep spending time and money on lengthy consultation exercises, which they then ignore, and not actually getting on with the work that is needed.
For what its worth, here are details of the latest consultation exercise.
Feedback events begin under housing improvements drive
Residents in Croydon Council blocks are being invited to share their housing experiences at dozens of doorstep visits that will collect feedback to help improve the service they receive.
A team of housing officers has begun a three-month series of door-to-door visits across the borough to listen to residents’ views, find out how they feel about where they live, and look into any unresolved issues.
All feedback received will feed into the borough’s housing improvement plan, which is addressing urgent and long-term priorities so council residents receive a better service and feel more involved. Actions so far include moving several Regina Road households in urgent need, speaking to over 200 neighbours to address any concerns, making better use of data to deliver faster repairs, recruiting to key posts and commissioning detailed surveys of all council high-rises to plan future upgrades.
The visits are also a chance for residents to complete satisfaction surveys, get information about setting up a residents’ association, or join tenant focus groups that examine customer service.
Around 40 blocks are scheduled to be visited so far for July, August, September and October, with more planned to be arranged. The list of events is available on the council website and you can also visit the resident involvement team’s Facebook page at www.facebook.com/croydonresidentinvolvement
Any resident wanting to request that their block is visited as part of this programme should email: [email protected]. Posters will also go up on the estates and blocks where the visits are taking place to give residents advance notice. Officers will leave contact details if residents are not in when they visit.
