How to handle the bin change over
03/09/2018 09:09:00......Posted by Tim Pollard
The Sanderstead councillors have been in pretty much constant contact with officers over the bin changeover (and the woeful service in the weeks leading up to it).
Today is changeover day and that means you should be putting out the new containers from today. It also means you may well have a different collection day. In theory every resident should have had a leaflet setting out their new schedule, but this clearly hasn't always worked (I didn't get a leaflet in my home, for example).
If you are online you can check your new colection schedule using the Croydon 'My Account', for which you will need to have registered for an account (this is instant, so you can do it now if you haven't already).
I understand that this week Veolia will collect from the old containers if that's what a resident puts out, but that's for this week only. Unfortunately they didn't use that sensible approach last week, when many residents were conned by the hanging tag on their bin the week before telling them to now use the new containers. What the council meant by that was 'in two weeks time you'll use this bin for plastic/cans but next week it's paper in the box as usual', but unfortunately it was not at all clear and as a result many residents put the paper out in the new blue bin, which Veolia duly ignored.
I also brought to officers' attention that the web site was stilll refering in words and pictures for colllecting boxes this week, as nobody had remebered to update that! I believe this has now been corrected.
Unfortunately I suspect that the number of calls is not going to go down - not least because some residents are STILL trying to get the council to deliver their new bins, which are the only thing they will colllect from from now on. It's going to be a fun-filled fortniight!