Waste permits - What a joke.
10/04/2017 14:02:00......Posted by Sara Bashford
Today I went to Fishers Farm to dispose of green waste from my weekend of gardening and took with me my passport and Council Tax bill so I could get a permit and instructed by the Council. Below is a letter I sent to the Director of Streets and the Cabinet Member when I got home. I thought you might like to see it and let me know if you have had any problems getting your permit or indeed if you have just used the service having not been offered a permit.
“I thought the point of the permits was to ensure only Croydon residents could use the recycling centres, clearly no one bothered to tell Fishers Farm this.
I went this morning and sat in a queue and in the front of the queue a member staff stood mainly doing nothing, although later he claimed he was busy doing traffic management (this was while chatting to a driver picking stuff up in a van, from one of the containers, I will come back to that). I wasn't asked for ID or where I lived and nor was anyone else who drove in. Whilst he stood in front of my car he could easily have checked documents and given out the permits he had on a roll in his hand. There was also no one in the main part of the centre checking for permits or explaining to people they had to have one. What is the point of a permit if it isn't being handed out. Please don't try and tell me it was busy so they weren't handing them out , because there were at least 5 empty spaces that cars could have parked in left vacant in the centre (even though there were queues outside)
On finishing disposing of my waste I went up to the man who had been on the gate when I arrived and asked why I wasn't offered a permit. He asked me why I hadn't asked for one. I said that was because he was supposed to check that everyone entering was a resident he said they all were and had permits, this was a blatant lie. His attitude and that of the pick up driver who he was chatting to him was very demeaning. The pick up driver (who this had nothing to do with) interjected and said as it was a sunny day,I should forget it. I asked again why he wasn't doing his job and he told me he was too busy - yes too busy chatting and standing round doing nothing to implement policy.
The arrogance and lack of adherence to policy does need to be dealt with. Please let me know what action will be taken. If you want to hear the conversation with the operative just let me know as I recorded it.
On leaving the centre there was chaos outside as the person on duty clearly had no idea how to resolve a problem of a car blocking the road. If he had looked behind and asked those cars in the drive into the centre to all move forward a foot, which they could do, the problem would have been solved. There are clearly issue there with the staff as no one seems bothered or in control.
On the basis another resident couldn't get a permit because he drove a 4x4 I believe this policy is hit and miss and needs to be completely rethought. It didn't work for the same reason of noncompliance by staff the last time it was tried.
In addition on my way home a Veolia open back vehicle DF65 Y?Y was parked in the bus stop at Pixton Way which meant the bus could not pull in to pick up passengers. Why do Veolia drivers believe they have the right to block a bus stop which is specifically designed so a disabled person in a wheelchair or a parent with a buggy can get on and off the bus properly.
Both of your views are expected in reply.”